TICKETS

  • I have a problem with my ticket?
  • I haven’t received my ticket?
  • I would like to change the name on my ticket?
  • I bought a ticket online and it’s not in my inbox?

Please contact the customer service department at the website you bought the ticket from. We can not help you directly, please contact the ticket company direct.

Mint Festival Website / See tickets

tel: 0871 220 0260

web: https://www.seetickets.com/customerservice

Ticket Arena

tel: 0113 350 4114

web: https://www.ticketarena.co.uk/help/customer-support

Skiddle

tel: 03333 01 01 01

web: https://skiddle.freshdesk.com/support/home

Resident Advisor

tel: no contact available

web: https://www.residentadvisor.net/contact.aspx?e=8

Festicket

tel: no contact available

web: https://support.festicket.com/hc/en-us/sections/115000788791-contact-us

Group tickets/Live it

tel: no contact available

web: https://help.liveit.io/support/solutions/17000051344

Pollen

tel: no contact available

web: https://www.pollen.co/uk/faq

DOES BUYING A TICKET FOR THE FESTIVAL GET ME IN THE AFTER PARTY FOR FREE?

No, you will need to buy a separate ticket for the after party

DOES BUYING A VIP TICKET FOR THE FESTIVAL GET ME IN THE AFTER PARTY FOR FREE?

No, you will need to buy a separate ticket for the after party

WHAT IS THE EXACT ADDRESS OF THE VENUE?

Newsam Green Farm, Leeds, LS15 9AD

FAKE TICKETS

We are getting reports of people buying fake tickets.

We strongly advise people not to buy tickets from people over social media platforms.

It is essential you only buy tickets from the official outlets below as well as our official paper ticket sellers.

Mint Festival will not be responsible for any fake tickets, please report to us anyone who may have been selling fake online tickets.

*Fake tickets will be refused entry on the day*

PROOF OF AGE

We will be operating and enforcing a challenge 25 policy at Mint Festival. Just like any pub, club or festival in the country. if you can’t provide valid identification when asked, you will be asked to leave the site and come back with your ID. So if you are lucky enough to look 25 or younger, please make sure that you bring an acceptable form of identification.

valid forms of ID include:

  • An in date photographic driver’s license or provisional licence.
  • A valid passport (not a photocopy). out of date passports will not be accepted.
  • A proof of age standards scheme card (showing the pass hologram).

LAST ENTRY

Last entry into Mint Festival is 8pm

OPENING TIMES

Mint Festival opens from 10am – 11pm

We recommend arriving before 12/1pm to avoid queues.

The bar closes at 10.30pm, food closes at 10.45pm and the music concludes at 11pm. the official after at mint warehouse starts immediately after the festival

DRESS CODE

Dress code – no full tracksuits, no tracksuit bottoms, walking pants, (tracksuit top worn with jeans/ shorts is acceptable), no rucksacks are allowed, no bags bigger than a4 size, no camel packs.

LOCATION

The location of Mint Festival will be held in the beautiful settings of Newsam Green Farm. A brand new venue

Address: Newsam Green Farm, Leeds, LS15 9AD

FOOD AND DRINK

Mint Festival operates a cashless wristband system at the festival.
more information will be released soon.

OTHER INFORMATION

WHAT ARE THE SET TIMES?

Set times will be released in due course

IS THERE A CLOAKROOM?

There will be a cloakroom on site

ARE THERE LOCKERS ON SITE?

No, we won’t have lockers on site this year.

ARE THERE CHANGING ROOMS?

There are no changing rooms.

CAN YOU SMOKE CIGARETTES INSIDE THE FESTIVAL SITE?

Yes you can smoke inside the arena, random searches will be made upon entry to ensure no prohibited items are concealed within the cigarettes. (Cigarettes will be sold within the festival site)

WHICH HOTELS ARE LOCATED NEAR THE FESTIVAL?

We recommend staying in Leeds City Centre, check out www.trivago.co.uk for availability. as well as air bnb

PARKING?

There is a car park at Mint Festival and it is free. security will be present during the event however cars left overnight are left at the owners risk. Mint Festival and management take no responsibility for any loss or damage.

WHERE CAN I FIND THE TOILETS?

There is a sufficient number of port-a-loos at the venue.

CAN I BUY FOOD AT THE VENUE?

Yes, we have several food stands at the venue, where we offer a great variety of healthy food considering local suppliers.

CAN I TAKE DRINKS TO THE FESTIVAL AREA?

drinks not purchased at the event are not allowed in the whole festival area.

ARE THERE SPECIAL ARRANGEMENTS FOR CUSTOMERS WITH ACCESSIBILITY REQUIREMENTS?

If you require more information on the disabled access facilities at the event or would like to get in touch please email info@mintfestival.co.uk.

IS THERE POSSIBILITY TO RE-ENTER THE VENUE AFTER HAVING LEFT?

no, due to organisational reasons, re-entry is not possible.

CAN I TAKE MY CAMERA INTO THE FESTIVAL?

only mobile phone cameras and small digital cameras for private use are allowed: video cameras are forbidden.

IS CAMPING ALLOWED AT THE VENUE?

no, due to organisational reasons, camping is not allowed at Mint Festival

WHAT IF ITS RAINING?

we will continue dancing of course… and have a sufficient number of rain capes for you!

CAN I BRING AN UMBRELLA ?

it is possible to bring a small pocket umbrella, eg. knirps. as bigger umbrellas can be used as a weapon, those are not allowed on site.

IMPORTANT FESTIVAL INFORMATION

WHAT TIME DOES THE FESTIVAL START AND FINISH?

10am-11pm.

The bar closes at 10.30pm, food closes at 10.45pm and the music concludes at 11pm. The official after at Mint Warehouse starts immediately after the open air.

WHAT TIME SHOULD I ARRIVE?

We recommend arriving before 12/1pm to avoid queues.

IS THERE A DRESS CODE?

Dress code – No full tracksuits, no tracksuit bottoms, walking pants, (tracksuit top worn with jeans/ shorts is acceptable) Bum bags are allowed, no bags bigger than A4 size, no camel packs.

CAN I BRING A BAG INTO MINT FESTIVAL

No big bags or rusk sacks are allowed into Mint Festival. No man bags, (Bum bags are allowed)  no bags bigger than A4 size, no camel packs.

FAKE TICKETS

We are getting reports of people buying fake tickets.